Please see my return policy under the listing in my Etsy shop. Order cancellations are accepted within 2 hours of purchase. Refunds are available for wreaths within 7 days. Buyer is responsible for the cost to ship the wreath back. Refunds are processed after they are received and inspected for damage. No refunds will be permitted if the wreath is not shipped back in its original condition.
If your wreath arrives damaged during shipping, please contact me within 24 hours of delivery and include clear photos of:
This documentation is required to file a claim with the shipping carrier and determine the appropriate resolution. Requests submitted without the required photos or after the 24-hour window may not be eligible for a refund or replacement. As always, I'm here to help!
**Please contact me if your wreath has arrived more than 7 days past Etsy's estimated delivery window by submitting a help request to my shop. Please review Etsy's shipping guarantee policy for more details. I am happy to help you with this process.
I respect your privacy and only use your personal information to fufill your order, provide customer service, and meet legal requirements. The information I receive (like your name, address, and order details) comes through, and I don’t share it except with trusted services like delivery companies or as required by law. I don’t store your data, and I never sell your information.
If you have any questions, feel free to message me.
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